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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Helping the Physical Store Fight Back Against Online Shopping with Digital Signage Technologies

[fa icon="calendar'] Aug 17, 2016 9:27:30 AM / by Jim Shields posted in Digital Signage

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The advent of the digital customer - mobile, connected, and informed - has transformed how the physical outlet needs to present its products and services, and raised expectations on service.

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Reform service areas with UNO-Q, an advanced Linear Queuing System

[fa icon="calendar'] Aug 12, 2016 4:47:28 PM / by Tobias Bessone posted in Queue Management

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Transform and upgrade your in-store environment at checkouts and cash counters with UNO-Q,  a powerful and robust linear queue system, to create a fair customer serving system using ticket-less queues to serve customers. 

 

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What motivates to structure relentless waiting lines?

[fa icon="calendar'] Aug 10, 2016 11:29:06 AM / by Salman Arif posted in Queue Management

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Emerging Classifications of the Queuing System

[fa icon="calendar'] Jun 13, 2016 2:30:02 PM / by Salman Arif posted in Queue Management

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Classification of the queuing systems is usually governed by variables like phases and channels. They can also be sorted as finite or infinite. However, a unique perspective of queue analysis can be designed to introduce specificity to the waiting lines, which can scrutinize the relationship between congestion and the delay caused by it to introduce effective solutions for queue management.

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Should the Fauna Queuing System inspire Humans?

[fa icon="calendar'] Jun 1, 2016 4:12:39 PM / by Salman Arif posted in Queue Management, Customer Experience

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Homo sapiens are undoubtedly the most civilized species on the planet. However, we’ve got some tough competition when we set queue management as the parameter.

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