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Salman Arif

Salman Arif
An enthusiastic, dynamic and versatile marketer with proven success in increasing market share and improving customer experience journeys in different industries. He has vast knowledge and insights about customer flow, and streamlining customer journey in service areas.

Recent Posts

Filling up the Customer Service Delivery Gap

[fa icon="calendar'] Apr 5, 2017 10:48:12 AM / by Salman Arif posted in Customer Experience

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Analyzing the difference between reality and ‘supposed’ reality is essential for corporate development.

According to a recent survey of 362 businesses by Bain & Company, there was an astonishing difference of 72% between the companies’ perspective and the customers’ experience of service delivery.

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What motivates to structure relentless waiting lines?

[fa icon="calendar'] Aug 10, 2016 11:29:06 AM / by Salman Arif posted in Queue Management

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Emerging Classifications of the Queuing System

[fa icon="calendar'] Jun 13, 2016 2:30:02 PM / by Salman Arif posted in Queue Management

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Classification of the queuing systems is usually governed by variables like phases and channels. They can also be sorted as finite or infinite. However, a unique perspective of queue analysis can be designed to introduce specificity to the waiting lines, which can scrutinize the relationship between congestion and the delay caused by it to introduce effective solutions for queue management.

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Should the Fauna Queuing System inspire Humans?

[fa icon="calendar'] Jun 1, 2016 4:12:39 PM / by Salman Arif posted in Queue Management, Customer Experience

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Homo sapiens are undoubtedly the most civilized species on the planet. However, we’ve got some tough competition when we set queue management as the parameter.

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