Wavetec Blog

About Wavetec Blog

Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Tobias Bessone

Tobias Bessone
Deputy CEO Wavetec

Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.

Recent Posts

Looking Outwards for an Answer to DMV Overload? New Tech Reshaping Customer Experience

[fa icon="calendar'] Oct 24, 2016 4:10:50 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.

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Reform service areas with UNO-Q, an advanced Linear Queuing System

[fa icon="calendar'] Aug 12, 2016 4:47:28 PM / by Tobias Bessone posted in Queue Management

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Transform and upgrade your in-store environment at checkouts and cash counters with UNO-Q,  a powerful and robust linear queue system, to create a fair customer serving system using ticket-less queues to serve customers. 

 

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Is your Queuing Solution Disability compliant?

[fa icon="calendar'] Apr 14, 2016 1:12:40 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Globally, disability discrimination lawsuits against private and government organizations are on the rise - even though many may seem irrelevant or without merit, companies still have to defend/answer allegations.

I am often asked or hear statements during business discussions with clients, “How are these standards applied on us? We are thinking about them but not sure when we will implement them in our business. ”

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Is your Business complying with UAE Disability Rights?

[fa icon="calendar'] Apr 11, 2016 10:49:00 AM / by Tobias Bessone posted in Customer Experience

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In mid-2015, Emirate passed a law to promote and protect people with disabilities; however businesses and government institutions at large have shown little or no enthusiasm.

According to the Dubai government and other neighbouring states, the vision is to make the region a barrier-free and disability friendly place by 2020. However each emirate (state) has its own rules and regulations regarding programs for people with disabilities.

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Jim Shields joins Wavetec blogs as Industry Contributor

[fa icon="calendar'] Mar 25, 2016 4:48:42 PM / by Tobias Bessone posted in Customer Experience

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We proudly welcome Jim Shields as an Industry Contributor to our Blog. With a vast experience of working with entities in the retail sector, Jim has gained a comprehensive understanding of the complexities of the retail sector and how it works.

Jim is A Retail Consultant and runs his own company “Business & Market Development Ltd.”

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