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Tobias Bessone

Deputy CEO Wavetec
Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.
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Considerations on choosing the right queuing system
By Tobias Bessone on September 4, 2015

Standing and waiting to be served is no longer an option for today’s fast-paced customer. Numerous service centers and environments are transforming their customer experience by adopting a...

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Service Area Design

Design and its impact on business results
By Tobias Bessone on August 13, 2015

Steve Jobs, is an icon who achieved worldwide recognition due to his focus on design which is visible in Apple’s brand identity and the company’s high level of sophistication in its product...

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Queue Management Customer Experience

How to choose a Queue Management System? PART I
By Tobias Bessone on April 28, 2015

Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors so that the selected...

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Queue Management Customer Experience

How to choose a Queue Management System? PART II
By Tobias Bessone on April 28, 2015

Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solution to...

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