Standing and waiting to be served is no longer an option for today’s fast-paced customer. Numerous service centers and environments are transforming their customer experience by adopting a...
Continue ReadingStanding and waiting to be served is no longer an option for today’s fast-paced customer. Numerous service centers and environments are transforming their customer experience by adopting a...
Continue ReadingSteve Jobs, is an icon who achieved worldwide recognition due to his focus on design which is visible in Apple’s brand identity and the company’s high level of sophistication in its product...
Continue ReadingQueue Management Customer Experience
Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors so that the selected...
Continue ReadingQueue Management Customer Experience
Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solution to...
Continue ReadingWavetec is a multinational technology company which is driven by innovation and customer care. Over the years, Wavetec has established two main business units that continues to drive its growth, each with an independent R&D, Software Development and Manufacturing Teams.
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