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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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The Factor Changing Public Sector

[fa icon="calendar'] Jan 22, 2015 3:41:00 PM / by Wavetec posted in Corporate Social Responsibility, Queue Management

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We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in past decades mainly. Although this panorama is still true in certain countries or regions, the shift in the conception of what public attention must be is gaining ground at a dynamic and steady pace.

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Technology for Tripling Health Centres Efficiency

[fa icon="calendar'] Oct 20, 2014 4:01:00 PM / by Wavetec posted in Corporate Social Responsibility, Queue Management, Customer Experience

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Those of us who work on technological applications for revamping customers’ dynamics at service areas know that this type of developments can make a boring and frustrating experience evolve into one of satisfaction. This is one of the fundamental goals of our endeavour.

Technology impacts positively on organisations’ service areas in all fields equally; indeed, there are countless companies which have already applied innovating solutions to the problems they are normally faced with in the spaces of interaction between customers and companies’ representatives. This impact may be more noticeable at financial institutions and public services companies. All of them have acknowledged the fact that every customer’s visit is an opportunity to improve the perception of both the organisation and its members, which becomes a competitive advantage and a heavy weight in a market that demands differentiation and ongoing improvement, something we are all aware of nowadays.

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