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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Filling up the Customer Service Delivery Gap

[fa icon="calendar'] Apr 5, 2017 10:48:12 AM / by Salman Arif posted in Customer Experience

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Analyzing the difference between reality and ‘supposed’ reality is essential for corporate development.

According to a recent survey of 362 businesses by Bain & Company, there was an astonishing difference of 72% between the companies’ perspective and the customers’ experience of service delivery.

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Looking Outwards for an Answer to DMV Overload? New Tech Reshaping Customer Experience

[fa icon="calendar'] Oct 24, 2016 4:10:50 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.

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Easing in-store Customer Journey with Queuing Solutions

[fa icon="calendar'] Sep 29, 2016 9:21:04 AM / by Jim Shields posted in Customer Experience

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The in-store checkout process really frustrates!

As the last touchpoint it can taint the whole shopping experience. Research shows that it is a key area of customer dissatisfaction.

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Should the Fauna Queuing System inspire Humans?

[fa icon="calendar'] Jun 1, 2016 4:12:39 PM / by Salman Arif posted in Queue Management, Customer Experience

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Homo sapiens are undoubtedly the most civilized species on the planet. However, we’ve got some tough competition when we set queue management as the parameter.

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Virtualizing the Waiting Line Queuing System through Mobile-Q

[fa icon="calendar'] May 26, 2016 4:47:37 PM / by Wavetec posted in Queue Management, Customer Experience

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How often do people adhere to the smaller queue? How frequently do people defer their grocery shopping to less traffic days? How often do people visit hospitals early in the morning? Waiting in lines is a torture! Explore the Anatomy of Waiting Lines here.

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