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Digital Signage Customer Experience WhatsApp Queuing

Understanding the Electronic Queue Management System
By Wavetec on December 7, 2021

In This Blog What is Electronic Queue Management and why is it important? What are the different types? How do they help you? With the advent of the queue management system, customers...

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Customer Experience Innovation WhatsApp Queuing

One app to service them all, one app to manage them!
By Hakim Faiz on September 8, 2021

The seamless ease of WhatsApp as a messaging platform WhatsApp is the foremost global messaging application with 2 billion international users. It touts benefits such as being completely...

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Customer Experience Dashboards and Reporting WhatsApp Queuing

Learn how to Manage Queues in Restaurants - Wavetec Blog
By Hakim Faiz on August 29, 2021

In This Blog: What do long queues mean for your restaurant? What factors influence the waiting experience in restaurants? How can the waiting experience be shortened and improved?

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Customer Experience

What Is KYC And Why Is It Important?
By Wavetec on August 20, 2021

In this blog: Understanding KYC and its purpose The KYC process Compliance & automation

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Customer Experience Dashboards and Reporting WhatsApp Queuing

Apple Store Wait Times; Bane or Boon? - The Wavetec Blog
By Hakim Faiz on July 11, 2021

In This Blog: Why are physical Apple store wait times so long? What has been done to remedy the situation? What more can be done? Apple Apple is a Cupertino-based technology firm...

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Service Area Design Customer Experience DMV

DMV 2.0 made possible with Queue Management solutions
By Hakim Faiz on July 11, 2021

In This Blog: Why are DMV wait times so long? What is the solution to the concerns of frustrated visitors?

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Customer Experience Self-Service

How Self Service is Changing Consumer Behavior
By Mansoor Muhammad on July 8, 2021

In this blog: We discuss how self service technologies have conditioned consumers to adopt new habits and behaviors.

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Customer Experience Digital Queuing Visitor Management

Long waiting lines are annoying. Is there a solution?
By Hakim Faiz on June 24, 2021

In This Blog: Why are long waits detrimental to customer satisfaction? What steps can be taken to reduce actual and perceived wait times? Waiting in line is part and parcel of most...

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Queue Management Customer Experience Self-Service Online Appointment Scheduling Software

Is Appointment Scheduling software necessary for Retail Bank Branches?
By Hakim Faiz on June 9, 2021

In this Blog: What is Appointment Scheduling Software and how does it work? Why is it necessary to deploy in bank branches? What are the expected benefits for consumers, staff,...

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