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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Looking Outwards for an Answer to DMV Overload? New Tech Reshaping Customer Experience

[fa icon="calendar'] Oct 24, 2016 4:10:50 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.

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Reform service areas with UNO-Q, an advanced Linear Queuing System

[fa icon="calendar'] Aug 12, 2016 4:47:28 PM / by Tobias Bessone posted in Queue Management

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Transform and upgrade your in-store environment at checkouts and cash counters with UNO-Q,  a powerful and robust linear queue system, to create a fair customer serving system using ticket-less queues to serve customers. 

 

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What motivates to structure relentless waiting lines?

[fa icon="calendar'] Aug 10, 2016 11:29:06 AM / by Salman Arif posted in Queue Management

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Emerging Classifications of the Queuing System

[fa icon="calendar'] Jun 13, 2016 2:30:02 PM / by Salman Arif posted in Queue Management

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Classification of the queuing systems is usually governed by variables like phases and channels. They can also be sorted as finite or infinite. However, a unique perspective of queue analysis can be designed to introduce specificity to the waiting lines, which can scrutinize the relationship between congestion and the delay caused by it to introduce effective solutions for queue management.

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Should the Fauna Queuing System inspire Humans?

[fa icon="calendar'] Jun 1, 2016 4:12:39 PM / by Salman Arif posted in Queue Management, Customer Experience

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Homo sapiens are undoubtedly the most civilized species on the planet. However, we’ve got some tough competition when we set queue management as the parameter.

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