Wavetec Blog

About Wavetec Blog

Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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The Best Locations for Telecom Customer Acquisition

[fa icon="calendar'] Aug 7, 2019 4:30:07 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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Telecom operators are in a full-blown battle to gain market share, while facing rapidly declining margins. At the same time, customers in developing markets are warming up to technology; alternate channels, including Self-Service Kiosks, are making headway across all socioeconomic levels. 

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Go where your customers are: data from self service deployments

[fa icon="calendar'] Jun 26, 2019 4:47:20 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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Wavetec’s fully integrated telecom self-service solutions allow telcos to rapidly deploy systems that are able to fully automate customer service. Analyzing data from a cross-section of our deployments shows why our instant sim issuance kiosks are such a rapidly growing product line.

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Changing the horizons of banking transactions from conventional operations to digitalized functions

[fa icon="calendar'] Jun 20, 2019 3:18:55 PM / by Wavetec posted in Customer Experience, Self Service Kiosk

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Over the past years, banking and banking delivery is changing. This is particularly true in the case of developing countries such as Pakistan, Mexico, Kenya, etc. As banks improved their operational processes, it led to smoother banking transactions for their customers. According to the report “2018 ATM and self-service software trends”, branch employees spend about 55%-60% of their time performing customer-facing work, 20% to operational and administrative tasks and only 5% of the time is spent for prospecting new customers. Cash and cheque deposit kiosks can now help bankers to focus more on prospecting new customers. It will also help banks to transform their business by increasing productivity. Additionally, it offers customers a choice and flexibility of channel, resulting in a real-time customer experience.

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Buy SIM cards using self-service kiosks at stores and other convenient locations.

[fa icon="calendar'] Jun 11, 2019 5:38:30 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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If you are a frequent traveler, you will most likely relate to this situation: It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any signals at all. Before you even begin to call a cab to take you to the hotel, you will find yourself in urgent need of a network connection. Hence, the first step along your way is to get yourself a SIM card.

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Filling up the Customer Service Delivery Gap

[fa icon="calendar'] Apr 5, 2017 10:48:12 AM / by Salman Arif posted in Customer Experience

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Analyzing the difference between reality and ‘supposed’ reality is essential for corporate development.

According to a recent survey of 362 businesses by Bain & Company, there was an astonishing difference of 72% between the companies’ perspective and the customers’ experience of service delivery.

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