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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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The government vs Covid-19 ROUND TWO - is technology the secret behind shorter wait times?

[fa icon="calendar'] Oct 12, 2020 6:03:40 PM / by Leandro Blank posted in Queue Management, Customer Experience, appointment

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Fool me twice, shame on me!

Human beings are social creatures at our best, and it is proving difficult for governments to assure citizens that all of these measures are a continued necessity until the vaccine, or a proven therapy, is found.

While the pandemic evolves, it is of the utmost importance that infection prevention methods are not relaxed as there has proven to be a delay in social distancing and occupancy limit violations and noticeable changes in population level data - about 8 weeks between them, according to experts at John Hopkins.

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8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System

[fa icon="calendar'] Aug 17, 2020 9:28:15 AM / by Tobias Bessone posted in Queue Management, Customer Experience

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The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing. As businesses rush to adapt to this new way of life, the demand for virtual queuing solutions has seen an exponential rise. Organizations of all sizes are now seeking ways to redefine the consumer journey of their customers, while also ensuring their safety, at an unprecedented speed.

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Queuing Strategies for shopping safely in markets during COVID-19 Pandemic

[fa icon="calendar'] May 13, 2020 2:33:33 PM / by Leandro Blank posted in Queue Management, Customer Experience

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The Global retail E-commerce Market is set to cross 4.2 Trillion Dollars in 2020 and will continue to steadily grow over the next few years due to various factors such as simpler user interface to help ease the customer’s journey, large variety of products, more convenience, saving transportation expenses, higher discounts, etc. To further add to its advantages, online shopping allows consumers to practice social distancing and help avoid the spread of the Coronavirus (COVID-19).

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Coronavirus and Cash: Banks Should Adopt Digital Solutions

[fa icon="calendar'] Mar 25, 2020 11:15:43 AM / by Naushervan Beg posted in Customer Experience, Self Service Kiosk

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In a world where we are suddenly in the throws of all being more than a little aware of the germs  surrounding us, handling cash, both banknotes and coins can be a dilemma. Digital-payment solutions are, especially in the current climate,  becoming the most preferred mode of conducting business to minimize the risk of handling cash.

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Optimising Conversion in Self-Service Kiosks

[fa icon="calendar'] Sep 5, 2019 9:53:10 AM / by Wavetec posted in Customer Experience, Self Service Kiosk

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One of the things that comes up early in our engagement with businesses deploying self-service kiosks is the requirement to ensure that their customers can complete transactions quickly. This is natural because often one of the primary rationales for self-service initiatives really is the ambition to provide customers the ability to rapidly carry out transactions, without requiring intervention from customer support representatives. 

What is often less intuitive, however, is that there is a deeper aspect to optimising the user journey; interface latency. This can often be a more important determinant to the customer journey funnel when using kiosks.

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