Wavetec Blog

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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Buy SIM cards using self-service kiosks at stores and other convenient locations.

[fa icon="calendar'] Jun 11, 2019 5:38:30 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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If you are a frequent traveler, you will most likely relate to this situation: It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any signals at all. Before you even begin to call a cab to take you to the hotel, you will find yourself in urgent need of a network connection. Hence, the first step along your way is to get yourself a SIM card.

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Filling up the Customer Service Delivery Gap

[fa icon="calendar'] Apr 5, 2017 10:48:12 AM / by Salman Arif posted in Customer Experience

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Analyzing the difference between reality and ‘supposed’ reality is essential for corporate development.

According to a recent survey of 362 businesses by Bain & Company, there was an astonishing difference of 72% between the companies’ perspective and the customers’ experience of service delivery.

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Looking Outwards for an Answer to DMV Overload? New Tech Reshaping Customer Experience

[fa icon="calendar'] Oct 24, 2016 4:10:50 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.

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Easing in-store Customer Journey with Queuing Solutions

[fa icon="calendar'] Sep 29, 2016 9:21:04 AM / by Jim Shields posted in Customer Experience

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The in-store checkout process really frustrates!

As the last touchpoint it can taint the whole shopping experience. Research shows that it is a key area of customer dissatisfaction.

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Helping the Physical Store Fight Back Against Online Shopping with Digital Signage Technologies

[fa icon="calendar'] Aug 17, 2016 9:27:30 AM / by Jim Shields posted in Digital Signage

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The advent of the digital customer - mobile, connected, and informed - has transformed how the physical outlet needs to present its products and services, and raised expectations on service.

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