Anatomy of Waiting Lines

Every day, millions of customers wait in line, from driving to work to checking out at a retail store. The true reality about waiting in lines- is pervasive and unavoidable! Given the dynamism of business and competition today, a customer waiting is potentially a lost customer.

The following infographic takes you through the anatomy of queues, how customers perceive and react to queues, and how you can deal with them efficiently to deliver optimum customer experiences.