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Wavetec

As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

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Anatomy of Waiting Lines

[fa icon="calendar"] Sep 8, 2015 10:37:00 AM / by Wavetec

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Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism of business and competition today, a waiting customer is potentially a lost customer.

The following infographic takes you through the anatomy of queues, how customers perceive and react to queues, and how you can deal with them efficiently to deliver optimum customer experiences.

 

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