The Wavetec Blog

By

Stay up to date

Hakim Faiz

Enticed by the abundance of vowels and motivated by a spirited delight in facilitating personalised and human visitor experiences, Hakim is a digital content strategist at Wavetec. She specialises in the articulation of queue management and self-service solutions, edifying them to wider networks of businesses.
Picture of Hakim Faiz

All Posts from Hakim Faiz

Customer Experience Dashboards and Reporting WhatsApp Queuing

Apple store wait times - bane or boon?
By Hakim Faiz on July 11, 2021

In This Blog: Why are physical Apple store wait times so long? What has been done to remedy the situation? What more can be done? Apple  Apple is a Cupertino-based technology firm...

Continue Reading

Service Area Design Customer Experience DMV

DMV 2.0 made possible with Queue Management solutions
By Hakim Faiz on July 11, 2021

In This Blog: Why are DMV wait times so long? What is the solution to the concerns of frustrated visitors?  

Continue Reading

Customer Feedback Innovation Customer Experience Solutions

Keeping waiting customers happy is the trick to a successful business
By Hakim Faiz on July 9, 2021

In This Blog: What factors effect the queuing experience? How can the negative impacts of these be mitigated?

Continue Reading

Digital Queuing Webinar WhatsApp Queuing

Insights from “WhatsApp Queuing Powers 3Million+ Safer Customer Journeys at Banorte” webinar
By Hakim Faiz on June 29, 2021

Topic Banorte bank branches deployed Wavetec WhatsApp Queuing software to digitally onboard customers in a safe and Covid19 friendly way. They saw meteoric success in effectively...

Continue Reading

Queue Management Innovation Digital Queuing

Which industries can benefit from deploying virtual queuing?
By Hakim Faiz on June 29, 2021

In This Blog: What are the advantages of deploying virtual queuing? What industries benefit from virtual queuing?  

Continue Reading

Customer Experience Digital Queuing Visitor Management

Long waiting lines are annoying. Is there a solution?
By Hakim Faiz on June 24, 2021

In This Blog: Why are long waits detrimental to customer satisfaction? What steps can be taken to reduce actual and perceived wait times? Waiting in line is part and parcel of most...

Continue Reading

Queue Management Customer Experience Digital Queuing

Queue Management System FAQs
By Hakim Faiz on June 14, 2021

What is a Queue? It is a hot summer day, you're craving ice cream and so are other people. You all head in the same direction. As you arrive at the ice cream van, you see a line forming,...

Continue Reading

Digital Queuing Customer Experience Solutions Visitor Management

Virtual Queuing Systems FAQs
By Hakim Faiz on June 9, 2021

What is a Virtual Queueing System? A virtual queuing system is one of the most preferred ways for businesses to manage their waiting lines. A virtual queuing system allows customers to...

Continue Reading

Queue Management Customer Experience Self-Service Online Appointment Scheduling Software

Is Appointment Scheduling software necessary for Retail Bank Branches?
By Hakim Faiz on June 9, 2021

    In this Blog: What is Appointment Scheduling Software and how does it work? Why is it necessary to deploy in bank branches? What are the expected benefits for consumers, staff,...

Continue Reading

Submit a Comment

Get latest articles directly in your inbox, stay up to date