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Hakim Faiz

Enticed by the abundance of vowels and motivated by a spirited delight in facilitating personalised and human visitor experiences, Hakim is a digital content strategist at Wavetec. She specialises in the articulation of queue management and self-service solutions, edifying them to wider networks of businesses.
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Holiday season Visitor Management How To

Maximize Sales This Holiday Retail Season
By Hakim Faiz on December 21, 2021

In This Blog  What opportunities does this holiday shopping season afford you as a business? How can you take advantage of these opportunities? Is maximizing holiday sales the ultimate...

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Customer Experience Holiday season WhatsApp Queuing

Why is unmanaged foot traffic bad for retail stores?
By Hakim Faiz on December 21, 2021

In This Blog What is foot traffic and how can you attract it? What are the consequences of unmanaged foot traffic for the retail industry? How can you manage traffic to your stores?  

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Dashboards and Reporting WhatsApp Queuing

How Can You Guarantee Safe Holiday Shopping for Your Customers?
By Hakim Faiz on December 14, 2021

In This Blog The reopening of retail stores post-Covid19 What constitutes an ideal retail experience?  How can you facilitate safe and contactless journeys?      Holiday shopping is...

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Customer Experience Holiday season WhatsApp Queuing

Solutions for Holiday Retail Experiences
By Hakim Faiz on December 14, 2021

In This Blog What does holiday shopping look like post-Covid19? How can you best manage retail crowds? Other retail solutions for the holiday season This holiday season, there is an...

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Queue Management Customer Experience Digital Queuing

Queue Management System FAQs
By Hakim Faiz on December 7, 2021

What is Queue Management?  Queue management is the management of your customer's waiting experience, to ultimately improve business. Queue management can also be referred to as customer...

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Service Area Design Digital Signage Customer Experience Solutions

Deploy Digital Signage to take advantage of Marketing Opportunities
By Hakim Faiz on October 27, 2021

In This Blog - What is digital signage? - Where can it be deployed? - What benefits does it afford and how can you make it work for you?

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Customer Experience Innovation WhatsApp Queuing

One app to service them all, one app to manage them!
By Hakim Faiz on September 8, 2021

The seamless ease of WhatsApp as a messaging platform  WhatsApp is the foremost global messaging application with 2 billion international users. It touts benefits such as being...

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Customer Feedback Self Service Kiosk WhatsApp Queuing

Adjusting to the New Normal with the help of Queue Management and Self Service solutions
By Hakim Faiz on September 8, 2021

In This Blog Lessons we have learnt a year into the pandemic  How has Covid19 impacted Queue Management? What queuing solutions cater to the New Normal  Additional tips for surviving...

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Self-Service Customer Experience Solutions WhatsApp Appointments

WhatsApp Appointments - the ideation, development and implementation
By Hakim Faiz on August 29, 2021

When Covid19 hit, we all faced restrictions like social distancing, occupancy limits, SOPs, etc. In light of these, it became integral to develop a virtual and remote queuing system that...

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