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Hakim Faiz

Enticed by the abundance of vowels and motivated by a spirited delight in facilitating personalised and human visitor experiences, Hakim is a digital content strategist at Wavetec. She specialises in the articulation of queue management and self-service solutions, edifying them to wider networks of businesses.
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All Posts from Hakim Faiz

Customer Experience Innovation WhatsApp Queuing

One app to service them all, one app to manage them!
By Hakim Faiz on September 8, 2021

The seamless ease of WhatsApp as a messaging platform  WhatsApp is the foremost global messaging application with 2 billion international users. It touts benefits such as being...

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Customer Feedback Self Service Kiosk WhatsApp Queuing

Adjusting to the New Normal with the help of Queue Management and Self Service solutions
By Hakim Faiz on September 8, 2021

In This Blog Lessons we have learnt a year into the pandemic  How has Covid19 impacted Queue Management? What queuing solutions cater to the New Normal  Additional tips for surviving...

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Self-Service Customer Experience Solutions WhatsApp Appointments

WhatsApp Appointments - the ideation, development and implementation
By Hakim Faiz on August 29, 2021

When Covid19 hit, we all faced restrictions like social distancing, occupancy limits, SOPs, etc. In light of these, it became integral to develop a virtual and remote queuing system that...

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Customer Experience Dashboards and Reporting WhatsApp Queuing

Learn how to Manage Queues in Restaurants - Wavetec Blog
By Hakim Faiz on August 29, 2021

In This Blog: What do long queues mean for your restaurant? What factors influence the waiting experience in restaurants? How can the waiting experience be shortened and improved?  

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Healthcare Dashboards and Reporting WhatsApp Queuing

Ensure Effective Healthcare with Patient Management solutions
By Hakim Faiz on August 16, 2021

In this blog: What hurdles do healthcare providers face in patient management? How queue management solutions can help in patient management?  

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Customer Feedback Digital Banking Dashboards and Reporting WhatsApp Queuing

Queue Management for your bank branch. A must or a must?
By Hakim Faiz on August 16, 2021

In This Blog: Is the bank branch still relevant? What queue management solutions work best for banks?  

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Queue Management Self-Service Digital Queuing

Prioritizing Patient Satisfaction
By Hakim Faiz on July 30, 2021

In This Blog: Why is patient satisfaction important? How best can it be achieved?  

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Customer Experience Dashboards and Reporting WhatsApp Queuing

Apple Store Wait Times; Bane or Boon? - The Wavetec Blog
By Hakim Faiz on July 11, 2021

In This Blog: Why are physical Apple store wait times so long? What has been done to remedy the situation? What more can be done? Apple  Apple is a Cupertino-based technology firm...

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Service Area Design Customer Experience DMV

DMV 2.0 made possible with Queue Management solutions
By Hakim Faiz on July 11, 2021

In This Blog: Why are DMV wait times so long? What is the solution to the concerns of frustrated visitors?  

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