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About Wavetec Blog

Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Tobias Bessone

Tobias Bessone
Deputy CEO Wavetec

Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.

Recent Posts

8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System

[fa icon="calendar'] Aug 17, 2020 9:28:15 AM / by Tobias Bessone posted in Queue Management, Customer Experience

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The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing. As businesses rush to adapt to this new way of life, the demand for virtual queuing solutions has seen an exponential rise. Organizations of all sizes are now seeking ways to redefine the consumer journey of their customers, while also ensuring their safety, at an unprecedented speed.

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Tourism and the need for local SIMs

[fa icon="calendar'] Aug 20, 2019 10:29:43 AM / by Tobias Bessone posted in Customer Experience, Self Service Kiosk, Sim Card

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The world we live in today is changing at a hectic pace. Whether you’re travelling for leisure or business, I’m sure most of us can agree that travel is just as much about the journey as the destination itself. And one of the most important factors in this journey, is your experience in getting connected once you land. A hassle-free channel to purchase SIM cards in airports has become a crucial element to make sure your trip starts off on a good note.

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Looking Outwards for an Answer to DMV Overload? New Tech Reshaping Customer Experience

[fa icon="calendar'] Oct 24, 2016 4:10:50 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.

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Reform service areas with UNO-Q, an advanced Linear Queuing System

[fa icon="calendar'] Aug 12, 2016 4:47:28 PM / by Tobias Bessone posted in Queue Management

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Transform and upgrade your in-store environment at checkouts and cash counters with UNO-Q,  a powerful and robust linear queue system, to create a fair customer serving system using ticket-less queues to serve customers. 

 

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Is your Queuing Solution Disability compliant?

[fa icon="calendar'] Apr 14, 2016 1:12:40 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Globally, disability discrimination lawsuits against private and government organizations are on the rise - even though many may seem irrelevant or without merit, companies still have to defend/answer allegations.

I am often asked or hear statements during business discussions with clients, “How are these standards applied on us? We are thinking about them but not sure when we will implement them in our business. ”

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