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Tobias Bessone

Deputy CEO Wavetec
Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.
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All Posts from Tobias Bessone

Customer Experience Self Service Kiosk Sim Card

Tourism and The Need for Local SIMs
By Tobias Bessone on June 10, 2022

The world we live in today is changing at a hectic pace. Whether you’re travelling for leisure or business, I’m sure most of us can agree that travel is just as much about the journey as...

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Queue Management Customer Experience

8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System
By Tobias Bessone on August 17, 2020

The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing.

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Queue Management Customer Experience

Looking Outwards For an Answer to DMV Overload?
By Tobias Bessone on October 24, 2016

Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the...

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Queue Management

Reform service areas with UNO-Q, an advanced Linear Queuing System
By Tobias Bessone on August 12, 2016

Transform and upgrade your in-store environment at checkouts and cash counters with UNO-Q,  a powerful and robust linear queue system, to create a fair customer serving system using...

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Queue Management Customer Experience

Is your Queuing Solution Disability compliant?
By Tobias Bessone on April 14, 2016

Globally, disability discrimination lawsuits against private and government organizations are on the rise - even though many may seem irrelevant or without merit, companies still have to...

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Customer Experience

Is your Business complying with UAE Disability Rights?
By Tobias Bessone on April 11, 2016

In mid-2015, Emirate passed a law to promote and protect people with disabilities; however, businesses and government institutions at large have shown little or no enthusiasm. According to...

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Customer Experience

Jim Shields joins Wavetec blogs as Industry Contributor
By Tobias Bessone on March 25, 2016

We proudly welcome Jim Shields as an Industry Contributor to our Blog. With vast experience working with entities in the retail sector, Jim has gained a comprehensive understanding of the...

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Psychology of Queues
By Tobias Bessone on September 29, 2015

Managing Queues is a science. You have to understand how customers perceive queues to be able to manage them smoothly. With increasing pressures on time, customers are becoming wary of...

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Anatomy of Waiting 101
By Tobias Bessone on September 10, 2015

Every day, millions of customers wait in line, from driving to work to checking out at a retail store. The true reality about waiting for lines- pervasive and unavoidable! Given the...

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