Considerations on choosing the right queuing system

By Tobias Bessone on September, 4 2015

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Tobias Bessone

Deputy CEO Wavetec
Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.

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Standing and waiting to be served is no longer an option for today’s fast paced customer. Numerous service centers and environments are transforming their customer experience by adopting a virtual queuing system to mange long waits.

Deploying a queue management system surely augments your customers journey,but the real question remains the same, that how do you select the right queuing system which is also right for my business?

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