Considerations on choosing the right queuing system

By Tobias Bessone on September, 4 2015

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Tobias Bessone

Deputy CEO Wavetec
Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.


Standing and waiting to be served is no longer an option for today’s fast-paced customer. Numerous service centers and environments are transforming their customer experience by adopting a virtual queuing system to mange long waits.

Deploying a queue management system surely augments your customers journey, but the real question remains the same, that how do you select the right queuing system which is also right for my business?


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