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Wavetec

As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

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Go where your customers are: data from self service deployments

[fa icon="calendar"] Jun 26, 2019 4:47:20 PM / by Wavetec

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Wavetec’s fully integrated telecom self-service solutions allow telcos to rapidly deploy systems that are able to fully automate customer service. Analyzing data from a cross-section of our deployments shows why our instant sim issuance kiosks are such a rapidly growing product line.
One of the standout features of this rich data is the aspect of 24/7 convenience a self-service solution provides - and we see this utilized extensively by end users. In fact, in certain locations, over 82% of machine transactions happen outside standard office hours.

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Even in other locations - areas that are typically expected to be high traffic during office hours, approximately 50% of transactions still happen outside business hours. 

To find out more about our data driven approach to self-service automation for the telecom industry, book a free consultation with us today.

Topics: Customer Experience, Self Service Kiosk, Sim Card