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Tobias Bessone

Tobias Bessone

Deputy CEO Wavetec

Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.

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Is your Business complying with UAE Disability Rights?

[fa icon="calendar"] Apr 11, 2016 10:49:00 AM / by Tobias Bessone

In mid-2015, Emirate passed a law to promote and protect people with disabilities; however businesses and government institutions at large have shown little or no enthusiasm.

According to the Dubai government and other neighbouring states, the vision is to make the region a barrier-free and disability friendly place by 2020. However each emirate (state) has its own rules and regulations regarding programs for people with disabilities.

At large the vision holds and affirms a bright picture to support the disabled at public access places such as airports, banks, hospitals and government offices. In an interview with a local newspaper, Sami Al Qamzi, Director General, Department of Economic Development (DED) in Dubai, said: "We have formed a special team to make DED and its institutions disabled-friendly entities in order to ensure that the design and facilities inside the buildings allow people having disabilities to use the services and move around with ease."

During the Access Abilities Expo 2016 experts from UK, Switzerland, Germany, Saudi Arabia, Kuwait and the UAE highlighted that over 50 million people across the Middle East are affected with non-compliant service area practices.


Whether you are a public body or a private entity, your customers and service users are the most important people you deal with. The way you design and map your customer journey affects how customers interact with your service and offerings. Disability Act standards expect businesses to effectively communicate with customers who have vision, hearing or speech impairments and are responsible for taking the necessary measures that are required for effective customer experience.

Understand how disability affects your customer journey

There are steps that every government and private organization should take to improve the accessibility options in their service areas. Wavetec consultants provide technological solutions and support, equipping your business to better interact with handicapped customers.


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Topics: Customer Experience