Real time reporting for better decision making

By Wavetec on October, 29 2013

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As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

Businesses not only need to manage their customer flow but also want a reporting system that helps in improvising overall operations and workflows. Businesses across the industries use queue management systems to organize, engage and measure their customers while overlooking the importance of a real-time reporting system.

Wavetec’s Real-Time reporting system is a powerful engine that helps decision-makers in making an informed decisions. The real-Time reporting system is used by managers and top executives to measure their customer service by analyzing average waiting time, the exact number of waiting customers, frontline employees’ idle time, and other key performance enhancement indicators.

Wavetec provides their customers with different reporting solutions from managing a single branch reporting to multiple branch reporting through centralized reporting and helps in generating service reports, SQL reports, and connectivity status reports.

The Real-Time reporting system helps businesses in managing their customer flow. Wavetec’s Real-Time Reporting system can be integrated with Wavetec’s WaveSphere – A complete customer digital ecosystem, designed to create customer experiences. Wavetec’s Opinion Plus gives the option to have a central or branch reporting which seamlessly operates under the WaveSphere environment.


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