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Customer Experience Innovation WhatsApp Queuing

One app to service them all, one app to manage them!
By Hakim Faiz on September 8, 2021

The seamless ease of WhatsApp as a messaging platform  WhatsApp is the foremost global messaging application with 2 billion international users. It touts benefits such as being...

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Customer Experience Dashboards and Reporting WhatsApp Queuing

Learn how to Manage Queues in Restaurants - Wavetec Blog
By Hakim Faiz on August 29, 2021

In This Blog: What do long queues mean for your restaurant? What factors influence the waiting experience in restaurants? How can the waiting experience be shortened and improved?  

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Customer Experience

What Is KYC And Why Is It Important?
By Wavetec on August 20, 2021

In this blog: Understanding KYC and its purpose The KYC process Compliance & automation

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Customer Experience Dashboards and Reporting WhatsApp Queuing

Apple Store Wait Times; Bane or Boon? - The Wavetec Blog
By Hakim Faiz on July 11, 2021

In This Blog: Why are physical Apple store wait times so long? What has been done to remedy the situation? What more can be done? Apple  Apple is a Cupertino-based technology firm...

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Service Area Design Customer Experience DMV

DMV 2.0 made possible with Queue Management solutions
By Hakim Faiz on July 11, 2021

In This Blog: Why are DMV wait times so long? What is the solution to the concerns of frustrated visitors?  

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Customer Experience Self-Service

How Self Service is Changing Consumer Behavior
By Mansoor Muhammad on July 8, 2021

In this blog: We discuss how self service technologies have conditioned consumers to adopt new habits and behaviors.

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Customer Experience Digital Queuing Visitor Management

Long waiting lines are annoying. Is there a solution?
By Hakim Faiz on June 24, 2021

In This Blog: Why are long waits detrimental to customer satisfaction? What steps can be taken to reduce actual and perceived wait times? Waiting in line is part and parcel of most...

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Queue Management Customer Experience Digital Queuing

Queue Management System FAQs
By Hakim Faiz on June 14, 2021

What is a Queue? It is a hot summer day, you're craving ice cream and so are other people. You all head in the same direction. As you arrive at the ice cream van, you see a line forming,...

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Queue Management Customer Experience Self-Service Online Appointment Scheduling Software

Is Appointment Scheduling software necessary for Retail Bank Branches?
By Hakim Faiz on June 9, 2021

    In this Blog: What is Appointment Scheduling Software and how does it work? Why is it necessary to deploy in bank branches? What are the expected benefits for consumers, staff,...

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