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Customer Experience Digital Banking Dashboards and Reporting

3 dashboards your Bank needs for smooth and successful customer flow management
By Hakim Faiz on March 8, 2021

In this blog:  - What Spectra offers - Why banks need analysis and reporting tools  - A marriage of convenience or fate?  Wavetec’s Spectra enterprise software is the crowning glory of...

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Customer Experience Second Wave Healthcare

Wealth in Public Health - a case for healthcare management solutions
By Hakim Faiz on December 2, 2020

In this blog: The lot of healthcare providers and front-line workers, Patient flow management solutions - pre-arrival, arrival and departure, and, Projected benefits, projected success.

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Customer Experience Second Wave QR codes

Who let the codes out? QR codes uplifting customer care standards, mid-pandemic
By Hakim Faiz on November 20, 2020

In this blog: What is a QR code? What are the benefits of its use? How accessible is it? Its uses by purpose, age demographic and industry Its complementary nature with queue management...

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Digital Signage Queue Management Customer Experience appointment

Retail revival? How best to alleviate holiday season queues, and improve customer experience
By Leandro Blank on October 27, 2020

Negative racial connotations make for inauspicious beginnings, and so I believe we ought to proceed with a change of name. Facelift Fridays is what we shall call him, and suit him it...

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Queue Management Customer Experience appointment

The government vs Covid-19 ROUND TWO - is technology the secret behind shorter wait times?
By Leandro Blank on October 12, 2020

Fool me twice, shame on me! Human beings are social creatures at our best, and it is proving difficult for governments to assure citizens that all of these measures are a continued...

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Queue Management Customer Experience

8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System
By Tobias Bessone on August 17, 2020

The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing.

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Queue Management Customer Experience

Queuing Strategies for shopping safely in markets during COVID-19 Pandemic
By Leandro Blank on May 13, 2020

The Global retail E-commerce Market is set to cross 4.2 Trillion Dollars in 2020 and will continue to steadily grow over the next few years due to various factors such as simpler user...

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Customer Experience Self Service Kiosk

Coronavirus and Cash: Banks Should Adopt Digital Solutions
By Naushervan Beg on March 25, 2020

In a world where we are suddenly in the throws of all being more than a little aware of the germs  surrounding us, handling cash, both banknotes and coins can be a dilemma....

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Customer Experience Self Service Kiosk

Optimising Conversion in Self-Service Kiosks
By Wavetec on September 5, 2019

One of the things that comes up early in our engagement with businesses deploying self-service kiosks is the requirement to ensure that their customers can complete transactions quickly....

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