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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Optimising Conversion in Self-Service Kiosks

[fa icon="calendar'] Sep 5, 2019 9:53:10 AM / by Wavetec posted in Customer Experience, Self Service Kiosk

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One of the things that comes up early in our engagement with businesses deploying self-service kiosks is the requirement to ensure that their customers can complete transactions quickly. This is natural because often one of the primary rationales for self-service initiatives really is the ambition to provide customers the ability to rapidly carry out transactions, without requiring intervention from customer support representatives. 

What is often less intuitive, however, is that there is a deeper aspect to optimising the user journey; interface latency. This can often be a more important determinant to the customer journey funnel when using kiosks.

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Self-Service Kiosks – A Catalyst to Digital Banking Adoption

[fa icon="calendar'] Aug 28, 2019 2:29:00 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Digital Banking

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In a world where customer experience trumps all, banks have had to evolve their customer experience to keep pace with ever evolving demands. Pakistan, a largely cash economy, recorded an immense volume of manual transactions in 2018; 75.9 million cash deposits at the counter, a staggering 45.8%, out of total bank counter transactions. This translated in to a lot of customers at branches, with access to services only during limited branch operating hours. There was a clear need for service evolution. One key strategy for this evolution is the adoption of digital tools. In a market where digital banking is still in a relatively infantile stage, banks require a smart onboarding strategy to ease customers into new features.

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Tourism and the need for local SIMs

[fa icon="calendar'] Aug 20, 2019 10:29:43 AM / by Tobias Bessone posted in Customer Experience, Self Service Kiosk, Sim Card

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The world we live in today is changing at a hectic pace. Whether you’re travelling for leisure or business, I’m sure most of us can agree that travel is just as much about the journey as the destination itself. And one of the most important factors in this journey, is your experience in getting connected once you land. A hassle-free channel to purchase SIM cards in airports has become a crucial element to make sure your trip starts off on a good note.

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The Best Locations for Telecom Customer Acquisition

[fa icon="calendar'] Aug 7, 2019 4:30:07 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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Telecom operators are in a full-blown battle to gain market share, while facing rapidly declining margins. At the same time, customers in developing markets are warming up to technology; alternate channels, including Self-Service Kiosks, are making headway across all socioeconomic levels. 

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Go where your customers are: data from self service deployments

[fa icon="calendar'] Jun 26, 2019 4:47:20 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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Wavetec’s fully integrated telecom self-service solutions allow telcos to rapidly deploy systems that are able to fully automate customer service. Analyzing data from a cross-section of our deployments shows why our instant sim issuance kiosks are such a rapidly growing product line.

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