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Queue Management Customer Experience Digital Queuing

Queue Management System FAQs
By Hakim Faiz on June 14, 2021

What is a Queue? It is a hot summer day, you're craving ice cream and so are other people. You all head in the same direction. As you arrive at the ice cream van, you see a line forming,...

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Queue Management Customer Experience Self-Service Online Appointment Scheduling Software

Is Appointment Scheduling software necessary for Retail Bank Branches?
By Hakim Faiz on June 9, 2021

    In this Blog: What is Appointment Scheduling Software and how does it work? Why is it necessary to deploy in bank branches? What are the expected benefits for consumers, staff,...

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Customer Experience Self-Service

How Companies Like McDonald's are Leveraging Self Service Technologies
By Mansoor Muhammad on May 27, 2021

In this blog: How McDonald's pioneered the self service movement in the QSR industry and how other industries can learn from their example.

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Customer Experience Digital Banking Self-Service

Spotlight On In-Branch Banking in Africa
By Hakim Faiz on May 18, 2021

Our Focus On series begins with an interview with our Director of the African Region, Zia Siddiqui. He is a longtime observer of banks, a committed queue management technologist, and by...

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Customer Experience Self-Service

Why Digitize the SIM Card Registration & Sales Process?
By Naushervan Beg on April 27, 2021

In this blog: We discuss the disadvantages and challenges of a manual SIM card sales & registration process and explain how and why self service is the solution to the existing...

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Customer Experience Digital Banking Dashboards and Reporting

3 dashboards your Bank needs for smooth and successful customer flow management
By Hakim Faiz on March 8, 2021

In this blog:  - What Spectra offers - Why banks need analysis and reporting tools  - A marriage of convenience or fate?  Wavetec’s Spectra enterprise software is the crowning glory of...

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Customer Experience Second Wave Healthcare

Wealth in Public Health - a case for healthcare management solutions
By Hakim Faiz on December 2, 2020

In this blog: The lot of healthcare providers and front-line workers, Patient flow management solutions - pre-arrival, arrival and departure, and, Projected benefits, projected success.

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Customer Experience Second Wave QR codes

Who let the codes out? QR codes uplifting customer care standards, mid-pandemic
By Hakim Faiz on November 20, 2020

In this blog: What is a QR code? What are the benefits of its use? How accessible is it? Its uses by purpose, age demographic and industry Its complementary nature with queue management...

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Digital Signage Queue Management Customer Experience appointment

Retail revival? How best to alleviate holiday season queues, and improve customer experience
By Leandro Blank on October 27, 2020

Negative racial connotations make for inauspicious beginnings, and so I believe we ought to proceed with a change of name. Facelift Fridays is what we shall call him, and suit him it...

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