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Customer Feedback Digital Banking Dashboards and Reporting WhatsApp Queuing

Queue Management for your bank branch. A must or a must?
By Hakim Faiz on August 16, 2021

In This Blog: Is the bank branch still relevant? What queue management solutions work best for banks?  

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Self Service Kiosk Digital Banking

Onboarding New Banking Customers with Kiosks?
By Mansoor Muhammad on June 11, 2021

In this blog: The challenges of the manual customer onboarding process, the advantages of digitally onboarding customers via self service kiosks, and much more.

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Customer Experience Digital Banking Self-Service

Spotlight On In-Branch Banking in Africa
By Hakim Faiz on May 18, 2021

Our Focus On series begins with an interview with our Director of the African Region, Zia Siddiqui. He is a longtime observer of banks, a committed queue management technologist, and by...

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Customer Experience Digital Banking Dashboards and Reporting

3 dashboards your Bank needs for smooth and successful customer flow management
By Hakim Faiz on March 8, 2021

In this blog:  - What Spectra offers - Why banks need analysis and reporting tools  - A marriage of convenience or fate?  Wavetec’s Spectra enterprise software is the crowning glory of...

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Customer Experience Self Service Kiosk Digital Banking

Self-Service Kiosks – A Catalyst to Digital Banking Adoption
By Wavetec on August 28, 2019

In a world where customer experience trumps all, banks have had to evolve their customer experience to keep pace with ever evolving demands. Pakistan, a largely cash economy, recorded an...

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