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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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8 Characteristics To Look For In A Solution Provider When Planning to Purchase a Queue Management System

[fa icon="calendar'] Aug 17, 2020 9:28:15 AM / by Tobias Bessone posted in Queue Management, Customer Experience

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The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing. As businesses rush to adapt to this new way of life, the demand for virtual queuing solutions has seen an exponential rise. Organizations of all sizes are now seeking ways to redefine the consumer journey of their customers, while also ensuring their safety, at an unprecedented speed.

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Queuing Strategies for shopping safely in markets during COVID-19 Pandemic

[fa icon="calendar'] May 13, 2020 2:33:33 PM / by Leandro Blank posted in Queue Management, Customer Experience

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The Global retail E-commerce Market is set to cross 4.2 Trillion Dollars in 2020 and will continue to steadily grow over the next few years due to various factors such as simpler user interface to help ease the customer’s journey, large variety of products, more convenience, saving transportation expenses, higher discounts, etc. To further add to its advantages, online shopping allows consumers to practice social distancing and help avoid the spread of the Coronavirus (COVID-19).

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Looking Outwards for an Answer to DMV Overload? New Tech Reshaping Customer Experience

[fa icon="calendar'] Oct 24, 2016 4:10:50 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.

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Reform service areas with UNO-Q, an advanced Linear Queuing System

[fa icon="calendar'] Aug 12, 2016 4:47:28 PM / by Tobias Bessone posted in Queue Management

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Transform and upgrade your in-store environment at checkouts and cash counters with UNO-Q,  a powerful and robust linear queue system, to create a fair customer serving system using ticket-less queues to serve customers. 

 

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What motivates to structure relentless waiting lines?

[fa icon="calendar'] Aug 10, 2016 11:29:06 AM / by Salman Arif posted in Queue Management

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