The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing. As businesses rush to adapt to this new way of life, the demand for virtual queuing solutions has seen an exponential rise. Organizations of all sizes are now seeking ways to redefine the consumer journey of their customers, while also ensuring their safety, at an unprecedented speed.
The Global retail E-commerce Market is set to cross 4.2 Trillion Dollars in 2020 and will continue to steadily grow over the next few years due to various factors such as simpler user interface to help ease the customer’s journey, large variety of products, more convenience, saving transportation expenses, higher discounts, etc. To further add to its advantages, online shopping allows consumers to practice social distancing and help avoid the spread of the Coronavirus (COVID-19).
Nowadays, mentioning an upcoming trip to the DMV is likely to be met with a look of pity, on par with a looming root canal or wisdom tooth operation. However, unlike an optional trip to the dentist, more than 214 million registered drivers are legally obliged to attend their local DMV centers to remain a lawful driver, and for many the process at DMVs has become a nightmare. Common grievances include long wait times, disorganized queuing systems, poor facilities and unfriendly and incompetent staff.