Queue Management

WAITING LINE – A major point where impressive changes can be made

By Wavetec on November, 28 2013

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As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

Today, the major challenge companies face is long queues and undefined waiting times causing frustration and anxiety. This problem affects the customer feedback but also the agents, which automatically results in an efficiency decline.

People face problems like unorganized waiting areas, increased waiting time, and the frustration of unfair serving. Therefore it is highly important to take care of the queuing needs in Banks, Hospitals, Retail outlets, Telecom service centers, government centers, airlines, and also in restaurants.

Hence one of the major points where impressive change can be made is in the waiting lines. Fortunately, it has been discovered by companies that technology is the appropriate solution. The whole process of how a customer lodges a complaint or enters service to the way he walks through the line and so on, this entire procedure has been replaced by technological innovations.


In order to improve customer satisfaction and efficiency, it is very important to have a proper ground plan that involves appropriate ways which will impact the queues if we implement these innovative techniques.

In Wavetec, with our Queue Management System, we optimize the flow of customers with call-forwarding i.e. ECF solution that does not only manage the queue by stimulating the flow but also removes queue-related frustration and anxiety. Because for us everything starts with the customer, therefore we also make sure that the customer experience is enhanced with our effective Queue Management System.

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