Psychology of Queues

By Tobias Bessone on September, 29 2015

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Tobias Bessone

Deputy CEO Wavetec
Is a renowned industry professional in the customer experience solutions industry. He has an obsessive passion for customer facing technologies that help corporations improve their service areas & customer experiences. He consults to some of the world’s largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.


Managing Queues is a science. You have to understand how customers perceive queues to be able to manage them smoothly. With increasing pressures on time, customers are becoming wary of queues, and try to avoid them. Keep your fingers on the pulse of queues, find out why customers react to queues the way they do, and check out the diverse technologies that can efficiently help you deal with the psychology of waiting time.


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