Customer Feedback Innovation Customer Experience Solutions

In This Blog We will discuss: What factors affect the queuing experience? How can the negative impacts of these be mitigated?

Digital Queuing Webinar WhatsApp Queuing

Topic Banorte bank branches deployed Wavetec WhatsApp Queuing software to digitally onboard customers in a safe and Covid19 friendly way. They saw meteoric success in effectively managing...

Queue Management Innovation Digital Queuing

In This Blog: What are the advantages of deploying virtual queuing? What industries benefit from virtual queuing?

Customer Experience Digital Queuing Visitor Management

In This Blog: Why are long waits detrimental to customer satisfaction? What steps can be taken to reduce actual and perceived wait times? Waiting in line is part and parcel of most...

Digital Queuing Customer Experience Solutions Visitor Management

What is a Virtual Queueing System? A virtual queuing system is one of the most preferred ways for businesses to manage their waiting lines. A virtual queuing system allows customers to...

Queue Management Customer Experience Self-Service Online Appointment Scheduling Software

In this Blog: What is Appointment Scheduling Software and how does it work? Why is it necessary to deploy in bank branches? What are the expected benefits for consumers, staff,...

Customer Experience Digital Banking Self-Service

Our Focus On series begins with an interview with our Director of the African Region, Zia Siddiqui. He is a longtime observer of banks, a committed queue management technologist, and by our...

Customer Experience Digital Banking Dashboards and Reporting

In this blog: - What Spectra offers - Why banks need analysis and reporting tools - A marriage of convenience or fate? Wavetec’s Spectra enterprise software is the crowning glory of our...

Queue Management appointment

In this blog: Queue management solutions are an apt fit for educational institutions, especially during the pandemic WhatsApp Queueing and Online Appointment Scheduling are particularly...