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Hakim Faiz

Enticed by the abundance of vowels and motivated by a spirited delight in facilitating personalised and human visitor experiences, Hakim is a digital content strategist at Wavetec. She specialises in the articulation of queue management and self-service solutions, edifying them to wider networks of businesses.
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All Posts from Hakim Faiz

Customer Experience Second Wave Healthcare

Wealth in Public Health - a case for healthcare management solutions
By Hakim Faiz on December 2, 2020

In this blog: The lot of healthcare providers and front-line workers, Patient flow management solutions - pre-arrival, arrival and departure, and, Projected benefits, projected success.  

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Customer Experience Second Wave QR codes

Who let the codes out? QR codes uplifting customer care standards, mid-pandemic
By Hakim Faiz on November 20, 2020

In this blog: What is a QR code? What are the benefits of its use? How accessible is it? Its uses by purpose, age demographic and industry Its complementary nature with queue management...

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Queue Management Self-Service Second Wave

Enter the arts of the ‘New Normal’, freshly digitised with self-service, crowd management solutions
By Hakim Faiz on November 12, 2020

In this blog: The hurdles in place for the re-openings of traditional forms of mass entertainment  Museums - relevancy in the digital age and the benefits

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Customer Experience Customer Feedback Dashboards and Reporting WhatsApp Queuing

Innovation and Strategy
By Hakim Faiz on August 1, 2013

In This Blog: Why are innovation and strategy so important for modern businesses? What are their benefits? Examples of solutions to better help your business strategize and innovate  

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Customer Experience Self Service Kiosk Digital Queuing

Importance of Queue Management for the Retail Industry
By Hakim Faiz on July 18, 2013

In This Blog  The happenings of the retail industry How do you measure retail customer satisfaction? How can you improve customer satisfaction levels?  

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