In this blog, we will discuss the impact of the queue management system in improving the customer journey while analyzing the role of business intelligence in reviewing data analytics of...
Continue ReadingIn this blog, we will discuss the impact of the queue management system in improving the customer journey while analyzing the role of business intelligence in reviewing data analytics of...
Continue ReadingThe advent of the digital customer - mobile, connected, and informed - has transformed how the physical outlet needs to present its products and services, and raised expectations of service.
Continue ReadingBefore the advent of the Internet, the main part of the customer’s purchase decision process was carried out in-store, resulting in a tried and tested store layout, communication...
Continue ReadingOnline shopping has raised the expectations for speed, ease, choice, relevancy, and personalization. Today’s shoppers are more demanding - connected, impatient, in control – and expect more.
Continue ReadingDigital Signage Customer Experience
Shoppers are bringing physical and digital retail formats together. They want the advantages of physical stores, such as face-to-face interaction with store personnel, products available...
Continue ReadingWavetec is a multinational technology company which is driven by innovation and customer care. Over the years, Wavetec has established two main business units that continues to drive its growth, each with an independent R&D, Software Development and Manufacturing Teams.
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