--- title: The Wavetec Blog - Wavetec | Jim Shields description: CEO Business & Market Development Ltd, has joined Wavetec as an Industry Contributor for Wavetec Blog. Jim would be sharing insights and secrets with us about winning at the retail game. He is an established consultant in the Retail sector. With profound experience in strategy & marketing, brand research & development, store design and refits, and space and merchandise planning, Jim has helped redefine customer experiences at top retailers like Asda, Walmart, The Body Shop, Boots, DSGI, HBOS, J.Sainsbury, M&S, Orange, Tesco & Waitrose. --- [![WAVETEC](https://blog.wavetec.com/hs-fs/hubfs/waveteclogo-1.png?width=160&height=22&name=waveteclogo-1.png "WAVETEC")](https://blog.wavetec.com/en/) - [About Us](http://www.wavetec.com/about-us/) - [Company](http://www.wavetec.com/about-us/company/) - [Careers](http://www.wavetec.com/about-us/careers/) - [Why Wavetec](http://www.wavetec.com/about-us/why-wavetec/) - [Newsroom](https://www.wavetec.com/media-center/newsroom/) - [Customer Success Stories](https://www.wavetec.com/case-studies/) - [Global Distributor Program](https://www.wavetec.com/global-distributor-program/) - Solutions - [Customer Experience Solutions](https://www.wavetec.com/solutions/customer-experience-solutions/) - [Self Service Kiosks](https://www.wavetec.com/solutions/self-service-kiosks/) - [Self Service in Banking](https://www.wavetec.com/solutions/self-service-kiosks-banking-solutions/) - [Self Service in Telecom](https://www.wavetec.com/solutions/self-service-kiosks/telecom/) - [Know your Customer](https://www.wavetec.com/solutions/know-your-customer/) - [Financial Market Displays](https://www.wavetec.com/solutions/financial-market-displays/) - Products - [Queue Management](http://www.wavetec.com/solutions/queue-management/) - [Virtual Queuing](https://www.wavetec.com/solutions/queue-management/virtual-queuing/) - [Linear Queuing](https://www.wavetec.com/solutions/queue-management/linear-queuing/) - [WhatsApp Queuing](https://www.wavetec.com/solutions/queue-management/whatsapp-virtual-queuing-solution/) - [Mobile Queuing](https://www.wavetec.com/solutions/queue-management/mobile-queuing/) - [Ticket Dispenser](https://www.wavetec.com/solutions/take-a-number/) - Appointment & Scheduling - [Web & Cloud Appointment](https://www.wavetec.com/solutions/smart-online-appointment-booking-and-scheduling-software/) - [WhatsApp Appointment](https://www.wavetec.com/solutions/whatsapp-appointment-management/) - [Self Service Kiosk](https://www.wavetec.com/solutions/self-service-kiosks/) - [Cash Deposit](https://www.wavetec.com/solutions/self-service-kiosks/cquick-cash-deposit-machine/) - [Card Issuance](https://www.wavetec.com/solutions/self-service-kiosks/card-issuance-collection-solution/) - [SIM Dispensing](https://www.wavetec.com/solutions/self-service-kiosks/sim-dispensing/) - [SIM Registration](https://www.wavetec.com/solutions/self-service-kiosks/sim-registration-verification-solution/) - [Reverse ATM](https://www.wavetec.com/solutions/self-service-kiosks/reverse-atm/) - [Customer Feedback](http://www.wavetec.com/solutions/customer-feedback/) - [People Counting](https://www.wavetec.com/solutions/people-counting/) - Business Analytics - [Spectra](https://www.wavetec.com/solutions/queue-management-software/) - [ViaOS](https://www.wavetec.com/solutions/self-service-kiosks-software/) - [Digital Signage](http://www.wavetec.com/solutions/digital-signage/) - [Donatello Vertica](http://www.wavetec.com/solutions/digital-signage/vertica/) - [Donatello Linea](http://www.wavetec.com/solutions/digital-signage/linea/) - [Donatello Suite](http://www.wavetec.com/solutions/digital-signage/software/) - [Donatello Media Player](http://www.wavetec.com/solutions/digital-signage/media-player/) - [LED Display Solutions](https://www.wavetec.com/solutions/led-displays/) - [Industries](http://www.wavetec.com/industries/) - [Airport & Airlines](http://www.wavetec.com/industries/airports-and-airlines/) - [Banking](http://www.wavetec.com/industries/banking/) - [Education](http://www.wavetec.com/industries/education/) - [Healthcare](http://www.wavetec.com/industries/healthcare/) - [Government](http://www.wavetec.com/industries/government/) - [Retail](http://www.wavetec.com/industries/retail/) - [Stock Exchange](http://www.wavetec.com/industries/stock-exchange/) - [Telecom](http://www.wavetec.com/industries/telecom/) - [Contact Us](http://www.wavetec.com/contact-us/) [![GET STARTED](https://no-cache.hubspot.com/cta/default/1797625/539bfcb4-f3c1-4133-b2c9-23694b46cc0d.png)](https://cta-redirect.hubspot.com/cta/redirect/1797625/539bfcb4-f3c1-4133-b2c9-23694b46cc0d) # Queue Management FAQs [Continue Reading](https://blog.wavetec.com/en/queue-management-system-faqs) # Keeping Waiting Customers Happy is Crucial for a Successful Business [Continue Reading](https://blog.wavetec.com/en/customer-wait-times/) # Why Self Service? What are The Benefits? [Continue Reading](https://blog.wavetec.com/en/why-self-service-what-are-the-benefits) # How Self Service is Changing Consumer Behavior [Continue Reading](https://blog.wavetec.com/en/self-service-changing-consumer-behavior) # What is a Self Service Kiosk? Here's All You Need to Know [Continue Reading](https://blog.wavetec.com/en/what-are-self-service-kiosks/) # Revamp Customer Wait Times with Smart Solutions [Continue Reading](https://blog.wavetec.com/en/customer-wait-times/) # Learn how to Manage Queues in Restaurants - Wavetec Blog [Continue Reading](https://blog.wavetec.com/en/restaurant-queue-management/) # The Wavetec Blog listing page By ### Topics - Select a Topic ### Stay up to date SUBSCRIBE TO OUR BLOG ### Stay up to date ##### Search The Blog - [Blog](https://blog.wavetec.com/en) - / - Author ## Jim Shields CEO Business & Market Development Ltd, has joined Wavetec as an Industry Contributor for Wavetec Blog. Jim would be sharing insights and secrets with us about winning at the retail game. He is an established consultant in the Retail sector. With profound experience in strategy & marketing, brand research & development, store design and refits, and space and merchandise planning, Jim has helped redefine customer experiences at top retailers like Asda, Walmart, The Body Shop, Boots, DSGI, HBOS, J.Sainsbury, M&S, Orange, Tesco & Waitrose. [mailto:marketing@wavetec.com](mailto:marketing@wavetec.com) ![Picture of Jim Shields](https://blog.wavetec.com/hubfs/Blog-images/jim.png) #### All Posts from Jim Shields [![](https://images.surferseo.art/3afdd2ab-0e08-418a-89f8-14e1375d46ff.jpeg)](https://blog.wavetec.com/en/easing-in-store-checkout-processes-with-customer-journey-management-solutions) [Customer Experience](https://blog.wavetec.com/en/topic/customer-experience) ##### [Optimize Customer Journey In-Store with Queuing Solutions](https://blog.wavetec.com/en/easing-in-store-checkout-processes-with-customer-journey-management-solutions) By [Jim Shields](https://blog.wavetec.com/en/author/jim-shields) on September 29, 2016 In this blog, we will discuss the impact of the queue management system in improving the customer journey while analyzing the role of business intelligence in reviewing data analytics of... [Continue Reading](https://blog.wavetec.com/en/easing-in-store-checkout-processes-with-customer-journey-management-solutions) [![](https://blog.wavetec.com/hubfs/2_2-1.jpg)](https://blog.wavetec.com/en/helping-the-physical-store-fight-back-against-online-shopping-with-digital-signage-technologies) [Digital Signage](https://blog.wavetec.com/en/topic/digital-signage) ##### [Helping the Physical Store Fight Back Against Online Shopping with Digital Signage Technologies](https://blog.wavetec.com/en/helping-the-physical-store-fight-back-against-online-shopping-with-digital-signage-technologies) By [Jim Shields](https://blog.wavetec.com/en/author/jim-shields) on August 17, 2016 The advent of the digital customer - mobile, connected, and informed - has transformed how the physical outlet needs to present its products and services, and raised expectations of service. [Continue Reading](https://blog.wavetec.com/en/helping-the-physical-store-fight-back-against-online-shopping-with-digital-signage-technologies) [![](https://blog.wavetec.com/hubfs/retail-1.png)](https://blog.wavetec.com/en/in-store-journeys-are-becoming-more-complex) [Digital Signage](https://blog.wavetec.com/en/topic/digital-signage) ##### [Transform your In-store Journeys with Retail Digital Signage](https://blog.wavetec.com/en/in-store-journeys-are-becoming-more-complex) By [Jim Shields](https://blog.wavetec.com/en/author/jim-shields) on May 19, 2016 Before the advent of the Internet, the main part of the customer’s purchase decision process was carried out in-store, resulting in a tried and tested store layout, communication... [Continue Reading](https://blog.wavetec.com/en/in-store-journeys-are-becoming-more-complex) [![](https://blog.wavetec.com/hubfs/blog-1.png)](https://blog.wavetec.com/en/dont-make-me-wait-combining-digital-signage-and-customer-flow-techniques) [Digital Signage](https://blog.wavetec.com/en/topic/digital-signage) ##### [Don’t Make Me Wait- Digital Signage and Customer Flow Techniques!](https://blog.wavetec.com/en/dont-make-me-wait-combining-digital-signage-and-customer-flow-techniques) By [Jim Shields](https://blog.wavetec.com/en/author/jim-shields) on May 3, 2016 Online shopping has raised the expectations for speed, ease, choice, relevancy, and personalization. Today’s shoppers are more demanding - connected, impatient, in control – and expect more. [Continue Reading](https://blog.wavetec.com/en/dont-make-me-wait-combining-digital-signage-and-customer-flow-techniques) [![](https://blog.wavetec.com/hubfs/digital_signage.jpg)](https://blog.wavetec.com/en/is-your-digital-signage-technology-relevant-to-todays-shopping-trip) [Digital Signage](https://blog.wavetec.com/en/topic/digital-signage) [Customer Experience](https://blog.wavetec.com/en/topic/customer-experience) ##### [Is your Digital Signage Technology Relevant to Today’s Shopping Trip?](https://blog.wavetec.com/en/is-your-digital-signage-technology-relevant-to-todays-shopping-trip) By [Jim Shields](https://blog.wavetec.com/en/author/jim-shields) on March 28, 2016 Shoppers are bringing physical and digital retail formats together. They want the advantages of physical stores, such as face-to-face interaction with store personnel, products available... [Continue Reading](https://blog.wavetec.com/en/is-your-digital-signage-technology-relevant-to-todays-shopping-trip) - [PREVIOUS](https://blog.wavetec.com/en/author/jim-shields/page/0) - [NEXT](https://blog.wavetec.com/en/author/jim-shields/page/0) #### Submit a Comment ### Get latest articles directly in your inbox, stay up to date SUBSCRIBE TO OUR BLOG ![wavetec_logo_gray@2x-1](https://blog.wavetec.com/hs-fs/hubfs/wavetec_logo_gray@2x-1.png?width=160&name=wavetec_logo_gray@2x-1.png "wavetec_logo_gray@2x-1") Wavetec is a multinational technology company which is driven by innovation and customer care. Over the years, Wavetec has established two main business units that continues to drive its growth, each with an independent R&D, Software Development and Manufacturing Teams. Quick Links - [About Us](http://www.wavetec.com/about-us/) - [Company](http://www.wavetec.com/about-us/company/) - [Careers](http://www.wavetec.com/about-us/careers/) - [Why Wavetec](http://www.wavetec.com/about-us/why-wavetec/) - [Newsroom](https://www.wavetec.com/media-center/newsroom/) - [Customer Success Stories](https://www.wavetec.com/case-studies/) - [Global Distributor Program](https://www.wavetec.com/global-distributor-program/) - Solutions - [Customer Experience Solutions](https://www.wavetec.com/solutions/customer-experience-solutions/) - [Self Service Kiosks](https://www.wavetec.com/solutions/self-service-kiosks/) - [Self Service in Banking](https://www.wavetec.com/solutions/self-service-kiosks-banking-solutions/) - [Self Service in Telecom](https://www.wavetec.com/solutions/self-service-kiosks/telecom/) - [Know your Customer](https://www.wavetec.com/solutions/know-your-customer/) - [Financial Market Displays](https://www.wavetec.com/solutions/financial-market-displays/) - Products - [Queue Management](http://www.wavetec.com/solutions/queue-management/) - Appointment & Scheduling - [Self Service Kiosk](https://www.wavetec.com/solutions/self-service-kiosks/) - [Customer Feedback](http://www.wavetec.com/solutions/customer-feedback/) - [People Counting](https://www.wavetec.com/solutions/people-counting/) - Business Analytics - [Digital Signage](http://www.wavetec.com/solutions/digital-signage/) - [Industries](http://www.wavetec.com/industries/) - [Airport & Airlines](http://www.wavetec.com/industries/airports-and-airlines/) - [Banking](http://www.wavetec.com/industries/banking/) - [Education](http://www.wavetec.com/industries/education/) - [Healthcare](http://www.wavetec.com/industries/healthcare/) - [Government](http://www.wavetec.com/industries/government/) - [Retail](http://www.wavetec.com/industries/retail/) - [Stock Exchange](http://www.wavetec.com/industries/stock-exchange/) - [Telecom](http://www.wavetec.com/industries/telecom/) - [Contact Us](http://www.wavetec.com/contact-us/) ![phone.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/phone.svg "phone.svg") Wavetec FZCO: +971 (4) 326 31 93 ![email.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/email.svg "email.svg") sales@wavetec.com ![address.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/address.svg "address.svg") Industrial License No. 175 Light Industrial Unit # 9 Dubai Silicon Oasis P.O. Box 341133 Dubai, United Arab Emirates Copyright @ 2020. All Right Reserved. - - - -