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Service Area Design Customer Experience DMV

DMV 2.0 made possible with Queue Management solutions
By Hakim Faiz on July 11, 2021

In This Blog: Why are DMV wait times so long? What is the solution to the concerns of frustrated visitors?  

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Customer Feedback Innovation Customer Experience Solutions

Keeping waiting customers happy is the trick to a successful business
By Hakim Faiz on July 9, 2021

In This Blog: What factors effect the queuing experience? How can the negative impacts of these be mitigated?

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Customer Experience Self-Service

How Self Service is Changing Consumer Behavior
By Mansoor Muhammad on July 8, 2021

In this blog: We discuss how self service technologies have conditioned consumers to adopt new habits and behaviors.

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Self Service Kiosk Banking

What's a Reverse ATM?
By Mansoor Muhammad on June 29, 2021

In this blog: What are reverse ATMS? Why were they needed? What are their advantages and use cases?

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Digital Queuing Webinar WhatsApp Queuing

Insights from “WhatsApp Queuing Powers 3Million+ Safer Customer Journeys at Banorte” webinar
By Hakim Faiz on June 29, 2021

Topic Banorte bank branches deployed Wavetec WhatsApp Queuing software to digitally onboard customers in a safe and Covid19 friendly way. They saw meteoric success in effectively...

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Queue Management Innovation Digital Queuing

Which industries can benefit from deploying virtual queuing?
By Hakim Faiz on June 29, 2021

In This Blog: What are the advantages of deploying virtual queuing? What industries benefit from virtual queuing?  

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Self-Service

Why Self Service? What are The Benefits?
By Mansoor Muhammad on June 24, 2021

In this blog: Read about the advantages of self service technologies for organizations looking to implement these technologies.

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Customer Experience Digital Queuing Visitor Management

Long waiting lines are annoying. Is there a solution?
By Hakim Faiz on June 24, 2021

In This Blog: Why are long waits detrimental to customer satisfaction? What steps can be taken to reduce actual and perceived wait times? Waiting in line is part and parcel of most...

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Self Service Kiosk Sim Card Telecom

The Future of Sim Cards and Sim Dispensing Kiosks
By Mansoor Muhammad on June 22, 2021

In this blog: Learn why physical SIM cards are probably going to take decades to go obsolete.

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