Service Area Design Customer Experience DMV

In This Blog: Why are DMV wait times so long? What is the solution to the concerns of frustrated visitors?  

Customer Feedback Innovation Customer Experience Solutions

In This Blog: What factors effect the queuing experience? How can the negative impacts of these be mitigated?

Customer Experience Self-Service

In this blog: We discuss how self service technologies have conditioned consumers to adopt new habits and behaviors.

Self Service Kiosk Banking

In this blog: What are reverse ATMS? Why were they needed? What are their advantages and use cases?

Digital Queuing Webinar WhatsApp Queuing

Topic Banorte bank branches deployed Wavetec WhatsApp Queuing software to digitally onboard customers in a safe and Covid19 friendly way. They saw meteoric success in effectively...

Queue Management Innovation Digital Queuing

In This Blog: What are the advantages of deploying virtual queuing? What industries benefit from virtual queuing?  

Self-Service

In this blog: Read about the advantages of self service technologies for organizations looking to implement these technologies.

Customer Experience Digital Queuing Visitor Management

In This Blog: Why are long waits detrimental to customer satisfaction? What steps can be taken to reduce actual and perceived wait times? Waiting in line is part and parcel of most...

Self Service Kiosk Sim Card Telecom

In this blog: Learn why physical SIM cards are probably going to take decades to go obsolete.