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Anatomy of Waiting 101
By Tobias Bessone on September 10, 2015

Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism of...

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Anatomy of Waiting Lines
By Wavetec on September 8, 2015

  Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism...

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Considerations on choosing the right queuing system
By Tobias Bessone on September 4, 2015

Standing and waiting to be served is no longer an option for today’s fast paced customer. Numerous service centers and environments are transforming their customer experience by adopting...

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Service Area Design

Design and its impact on business results
By Tobias Bessone on August 13, 2015

Steve Jobs, is an icon who achieved worldwide recognition due to his focus on design which is visible in Apple’s brand identity and the company’s high level of sophistication in its...

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Customer Feedback

Opinion Plus helps you discover the true voice of your customer
By Wavetec on July 27, 2015

 

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Queue Management Customer Experience

How to choose a Queue Management System? PART I
By Tobias Bessone on April 28, 2015

  Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors, so that the selected...

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Queue Management Customer Experience

How to choose a Queue Management System? PART II
By Tobias Bessone on April 28, 2015

  Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solutions...

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Customer Experience

How is it possible to offer memorable experiences to customers?
By Wavetec on February 15, 2015

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Corporate Social Responsibility Queue Management

The Factor Changing Public Sector
By Wavetec on January 22, 2015

We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in...

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