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Service Area Design

Design and its impact on business results
By Tobias Bessone on August 13, 2015

Steve Jobs, is an icon who achieved worldwide recognition due to his focus on design which is visible in Apple’s brand identity and the company’s high level of sophistication in its...

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Customer Feedback

Opinion Plus helps you discover the true voice of your customer
By Wavetec on July 27, 2015

 

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Queue Management Customer Experience

How to choose a Queue Management System? PART I
By Tobias Bessone on April 28, 2015

  Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors, so that the selected...

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Queue Management Customer Experience

How to choose a Queue Management System? PART II
By Tobias Bessone on April 28, 2015

  Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solutions...

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Customer Experience

How is it possible to offer memorable experiences to customers?
By Wavetec on February 15, 2015

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Corporate Social Responsibility Queue Management

The Factor Changing Public Sector
By Wavetec on January 22, 2015

We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in...

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Queue Management

Rethinking the Customer Experience at Airports
By Wavetec on January 8, 2015

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Customer Experience

Retail: End of the Year and Beginning of the Year
By Wavetec on January 1, 2015

It seems that, when we start reaching the end of the year, time becomes shorter, and so more valuable than usual. Whatever is left from December becomes a countdown of very scarce days...

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Corporate Social Responsibility Queue Management Customer Experience

Technology for Tripling Health Centres Efficiency
By Wavetec on October 20, 2014

Those of us who work on technological applications for revamping customers’ dynamics at service areas know that this type of developments can make a boring and frustrating experience...

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