Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism of...

  Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism...

Standing and waiting to be served is no longer an option for today’s fast paced customer. Numerous service centers and environments are transforming their customer experience by adopting...

Service Area Design

Steve Jobs, is an icon who achieved worldwide recognition due to his focus on design which is visible in Apple’s brand identity and the company’s high level of sophistication in its...

Customer Feedback

Queue Management Customer Experience

  Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors, so that the selected...

Queue Management Customer Experience

  Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solutions...

Customer Experience

Corporate Social Responsibility Queue Management

We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in...