Service Area Design

Steve Jobs, is an icon who achieved worldwide recognition due to his focus on design which is visible in Apple’s brand identity and the company’s high level of sophistication in its...

Customer Feedback

Queue Management Customer Experience

  Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors, so that the selected...

Queue Management Customer Experience

  Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solutions...

Customer Experience

Corporate Social Responsibility Queue Management

We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in...

Queue Management

Customer Experience

It seems that, when we start reaching the end of the year, time becomes shorter, and so more valuable than usual. Whatever is left from December becomes a countdown of very scarce days...

Corporate Social Responsibility Queue Management Customer Experience

Those of us who work on technological applications for revamping customers’ dynamics at service areas know that this type of developments can make a boring and frustrating experience...