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Queue Management Customer Experience

Mobile Queue, We Don’t- Join the Revolution
By Wavetec on October 20, 2014

The consulting company E.Life, which specializes in social networks, has carried out some research focused on the number of times the word “queues” or “lines” is seen in tweets in Mexico. A...

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Queue Management Digital Queuing Customer Experience Solutions

Waiting in Line is Indeed a Torture
By Wavetec on March 25, 2014

Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit. Be it a bank, supermarket, hospital, or any other public area, no one likes to spend...

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Queue Management

WAITING LINE – A major point where impressive changes can be made
By Wavetec on November 28, 2013

Today, the major challenge companies face is long queues and undefined waiting times causing frustration and anxiety. This problem affects the customer feedback but also the agents, which...

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Queue Management

Economics of the waiting game!
By Wavetec on August 7, 2013

Managing and organizing the waiting lines have become a challenge for today’s managers. The managers must mind the challenge of providing rapid service and the perceived waiting cost....

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