Wavetec Blog

About Wavetec Blog

Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

Subscribe Today

Wavetec

Wavetec
As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

Recent Posts

Optimising Conversion in Self-Service Kiosks

[fa icon="calendar'] Sep 5, 2019 9:53:10 AM / by Wavetec posted in Customer Experience, Self Service Kiosk

[fa icon="comment"] 0 Comments

One of the things that comes up early in our engagement with businesses deploying self-service kiosks is the requirement to ensure that their customers can complete transactions quickly. This is natural because often one of the primary rationales for self-service initiatives really is the ambition to provide customers the ability to rapidly carry out transactions, without requiring intervention from customer support representatives. 

What is often less intuitive, however, is that there is a deeper aspect to optimising the user journey; interface latency. This can often be a more important determinant to the customer journey funnel when using kiosks.

Read More [fa icon="long-arrow-right"]

Self-Service Kiosks – A Catalyst to Digital Banking Adoption

[fa icon="calendar'] Aug 28, 2019 2:29:00 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Digital Banking

[fa icon="comment"] 0 Comments

In a world where customer experience trumps all, banks have had to evolve their customer experience to keep pace with ever evolving demands. Pakistan, a largely cash economy, recorded an immense volume of manual transactions in 2018; 75.9 million cash deposits at the counter, a staggering 45.8%, out of total bank counter transactions. This translated in to a lot of customers at branches, with access to services only during limited branch operating hours. There was a clear need for service evolution. One key strategy for this evolution is the adoption of digital tools. In a market where digital banking is still in a relatively infantile stage, banks require a smart onboarding strategy to ease customers into new features.

Read More [fa icon="long-arrow-right"]

The Best Locations for Telecom Customer Acquisition

[fa icon="calendar'] Aug 7, 2019 4:30:07 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

[fa icon="comment"] 0 Comments

Telecom operators are in a full-blown battle to gain market share, while facing rapidly declining margins. At the same time, customers in developing markets are warming up to technology; alternate channels, including Self-Service Kiosks, are making headway across all socioeconomic levels. 

Read More [fa icon="long-arrow-right"]

Go where your customers are: data from self service deployments

[fa icon="calendar'] Jun 26, 2019 4:47:20 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

[fa icon="comment"] 0 Comments

Wavetec’s fully integrated telecom self-service solutions allow telcos to rapidly deploy systems that are able to fully automate customer service. Analyzing data from a cross-section of our deployments shows why our instant sim issuance kiosks are such a rapidly growing product line.

Read More [fa icon="long-arrow-right"]

Changing the horizons of banking transactions from conventional operations to digitalized functions

[fa icon="calendar'] Jun 20, 2019 3:18:55 PM / by Wavetec posted in Customer Experience, Self Service Kiosk

[fa icon="comment"] 0 Comments

Over the past years, banking and banking delivery is changing. This is particularly true in the case of developing countries such as Pakistan, Mexico, Kenya, etc. As banks improved their operational processes, it led to smoother banking transactions for their customers. According to the report “2018 ATM and self-service software trends”, branch employees spend about 55%-60% of their time performing customer-facing work, 20% to operational and administrative tasks and only 5% of the time is spent for prospecting new customers. Cash and cheque deposit kiosks can now help bankers to focus more on prospecting new customers. It will also help banks to transform their business by increasing productivity. Additionally, it offers customers a choice and flexibility of channel, resulting in a real-time customer experience.

Read More [fa icon="long-arrow-right"]