Wavetec Blog

About Wavetec Blog

Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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Wavetec

Wavetec
As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.

Recent Posts

Go where your customers are: data from self service deployments

[fa icon="calendar'] Jun 26, 2019 4:47:20 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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Wavetec’s fully integrated telecom self-service solutions allow telcos to rapidly deploy systems that are able to fully automate customer service. Analyzing data from a cross-section of our deployments shows why our instant sim issuance kiosks are such a rapidly growing product line.

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Changing the horizons of banking transactions from conventional operations to digitalized functions

[fa icon="calendar'] Jun 20, 2019 3:18:55 PM / by Wavetec posted in Customer Experience, Self Service Kiosk

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Over the past years, banking and banking delivery is changing. This is particularly true in the case of developing countries such as Pakistan, Mexico, Kenya, etc. As banks improved their operational processes, it led to smoother banking transactions for their customers. According to the report “2018 ATM and self-service software trends”, branch employees spend about 55%-60% of their time performing customer-facing work, 20% to operational and administrative tasks and only 5% of the time is spent for prospecting new customers. Cash and cheque deposit kiosks can now help bankers to focus more on prospecting new customers. It will also help banks to transform their business by increasing productivity. Additionally, it offers customers a choice and flexibility of channel, resulting in a real-time customer experience.

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Buy SIM cards using self-service kiosks at stores and other convenient locations.

[fa icon="calendar'] Jun 11, 2019 5:38:30 PM / by Wavetec posted in Customer Experience, Self Service Kiosk, Sim Card

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If you are a frequent traveler, you will most likely relate to this situation: It’s late at night and you’re heading towards the airport, thinking about the high roaming charges and the possibility that you won’t be able to catch any signals at all. Before you even begin to call a cab to take you to the hotel, you will find yourself in urgent need of a network connection. Hence, the first step along your way is to get yourself a SIM card.

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Virtualizing the Waiting Line Queuing System through Mobile-Q

[fa icon="calendar'] May 26, 2016 4:47:37 PM / by Wavetec posted in Queue Management, Customer Experience

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How often do people adhere to the smaller queue? How frequently do people defer their grocery shopping to less traffic days? How often do people visit hospitals early in the morning? Waiting in lines is a torture! Explore the Anatomy of Waiting Lines here.

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Anatomy of Waiting Lines

[fa icon="calendar'] Sep 8, 2015 10:37:00 AM / by Wavetec

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Every day, millions of customers wait in line, from driving to work to checking out at a retail store. True reality about waiting lines- pervasive and unavoidable! Given the dynamism of business and competition today, a waiting customer is potentially a lost customer.

The following infographic takes you through the anatomy of queues, how customers perceive and react to queues, and how you can deal with them efficiently to deliver optimum customer experiences.

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