Queue Management Customer Experience

Homo sapiens are undoubtedly the most civilized species on the planet. However, we’ve got some tough competition when we set queue management as the parameter.

Queue Management Customer Experience

How often do people adhere to the smaller queue? How frequently do people defer their grocery shopping to fewer traffic days? How often do people visit hospitals early in the morning?...

Queue Management Customer Experience

Globally, disability discrimination lawsuits against private and government organizations are on the rise - even though many may seem irrelevant or without merit, companies still have to...

Queue Management Customer Experience

  Every day, millions of customers wait in line, from driving to work to checking out at a retail store. The true reality about waiting in lines- is pervasive and unavoidable! Given the...

Queue Management Customer Experience

  Ten factors to consider to make the right decisionPART I Embracing innovation is a strategic decision that requires the consideration of important factors so that the selected...

Queue Management Customer Experience

  Ten factors to consider to make the right decision PART II In the previous article, we mentioned several considerations to take into account when choosing a queue management solution to...

Corporate Social Responsibility Queue Management

We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in...

Queue Management Customer Experience

Corporate Social Responsibility Queue Management Customer Experience

Those of us who work on technological applications for revamping customers’ dynamics in service areas know that this type of development can make a boring and frustrating experience evolve...