Wavetec Blog

About Wavetec Blog

Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

Subscribe Today

Virtualizing the Waiting Line Queuing System through Mobile-Q

[fa icon="calendar'] May 26, 2016 4:47:37 PM / by Wavetec posted in Queue Management, Customer Experience

[fa icon="comment"] 0 Comments

How often do people adhere to the smaller queue? How frequently do people defer their grocery shopping to less traffic days? How often do people visit hospitals early in the morning? Waiting in lines is a torture! Explore the Anatomy of Waiting Lines here.

Read More [fa icon="long-arrow-right"]

Is your Queuing Solution Disability compliant?

[fa icon="calendar'] Apr 14, 2016 1:12:40 PM / by Tobias Bessone posted in Queue Management, Customer Experience

[fa icon="comment"] 0 Comments

Globally, disability discrimination lawsuits against private and government organizations are on the rise - even though many may seem irrelevant or without merit, companies still have to defend/answer allegations.

I am often asked or hear statements during business discussions with clients, “How are these standards applied on us? We are thinking about them but not sure when we will implement them in our business. ”

Read More [fa icon="long-arrow-right"]

How to choose a Queue Management System? PART I

[fa icon="calendar'] Apr 28, 2015 3:17:00 PM / by Tobias Bessone posted in Queue Management, Customer Experience

[fa icon="comment"] 0 Comments

 

Ten factors to consider to make the right decision
PART I

Embracing innovation is a strategic decision that requires the consideration of important factors, so that the selected technological solution represents a significant commitment from the company as a whole.   Companies that maintain channels of communication and information exchange with their customers in their service areas face the daily challenge of providing service in a timely manner to their customers. To achieve this end, Queue management solution was developed to organize the flow of customers in the branch, connect the customers with the sought brand and service, and measure the significant variables in real time, which constitute the efficiency and effectiveness of the service provided. When it comes to the implementation of queueing systems, choosing a random system can result in great economic and intangible losses, if the essential factors for choosing the best company’s queue management system are not considered adequately.  In the first part of this article, we will focus on five of the 10 most important considerations while choosing the best Queue management system:

Read More [fa icon="long-arrow-right"]

How to choose a Queue Management System? PART II

[fa icon="calendar'] Apr 28, 2015 3:14:00 PM / by Tobias Bessone posted in Queue Management, Customer Experience

[fa icon="comment"] 0 Comments

 

Ten factors to consider to make the right decision

PART II

In the previous article, we mentioned several considerations to take into account when choosing a queue management solutions  to better organize the flow of customers in your branches, get better at managing queues and connect your customer with the sought  brand and service, and measure the significant variables in real time, which constitute the efficiency and effectiveness of the service provided. There are certain crucial variables in the search for innovation and addition of competitive values to a company. As we have seen in the previous part of this article, factors such as: how flexible and customizable a solution is, if it offers the chance for centralized management, real-time monitoring, and it it has a Mobile Ticketing option, among others; all these are strategic attributes which make an effective system. We will introduce more suggestions about how to make the right choice in terms of a queue management system for your company below:

Read More [fa icon="long-arrow-right"]

The Factor Changing Public Sector

[fa icon="calendar'] Jan 22, 2015 3:41:00 PM / by Wavetec posted in Corporate Social Responsibility, Queue Management

[fa icon="comment"] 0 Comments

We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the uncomfortable situations citizens have gone through in past decades mainly. Although this panorama is still true in certain countries or regions, the shift in the conception of what public attention must be is gaining ground at a dynamic and steady pace.

Read More [fa icon="long-arrow-right"]