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Wavetec is a global leader in transforming customer experience and journey by offering technological solutions. Our corporate bloggers combines customer experience thought leadership helping companies embed technological solutions to build/improve critical competencies such as customer flow, customer engagement, customer-centricity and onmi-channel experience.  

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What motivates to structure relentless waiting lines?

[fa icon="calendar'] Aug 10, 2016 11:29:06 AM / by Salman Arif posted in Queue Management

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Emerging Classifications of the Queuing System

[fa icon="calendar'] Jun 13, 2016 2:30:02 PM / by Salman Arif posted in Queue Management

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Classification of the queuing systems is usually governed by variables like phases and channels. They can also be sorted as finite or infinite. However, a unique perspective of queue analysis can be designed to introduce specificity to the waiting lines, which can scrutinize the relationship between congestion and the delay caused by it to introduce effective solutions for queue management.

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Should the Fauna Queuing System inspire Humans?

[fa icon="calendar'] Jun 1, 2016 4:12:39 PM / by Salman Arif posted in Queue Management, Customer Experience

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Homo sapiens are undoubtedly the most civilized species on the planet. However, we’ve got some tough competition when we set queue management as the parameter.

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Virtualizing the Waiting Line Queuing System through Mobile-Q

[fa icon="calendar'] May 26, 2016 4:47:37 PM / by Wavetec posted in Queue Management, Customer Experience

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How often do people adhere to the smaller queue? How frequently do people defer their grocery shopping to less traffic days? How often do people visit hospitals early in the morning? Waiting in lines is a torture! Explore the Anatomy of Waiting Lines here.

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Is your Queuing Solution Disability compliant?

[fa icon="calendar'] Apr 14, 2016 1:12:40 PM / by Tobias Bessone posted in Queue Management, Customer Experience

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Globally, disability discrimination lawsuits against private and government organizations are on the rise - even though many may seem irrelevant or without merit, companies still have to defend/answer allegations.

I am often asked or hear statements during business discussions with clients, “How are these standards applied on us? We are thinking about them but not sure when we will implement them in our business. ”

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