LED Displays

From the blackboard to the LED solutions in stock exchanges It was the second half of the XIX century, and the world’s stock exchanges still needed a person to grab a piece of chalk, get up...

Queue Management Digital Queuing Customer Experience Solutions

Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit. Be it a bank, supermarket, hospital, or any other public area, no one likes to spend...

Speaking of 30 or 40 years is extremely significant in the life span of any person, but this does not apply as significantly when we deal with the life span of an organization,...

What it takes to make loyalty pay offIn some countries, banks made progress in earning customers’ loyalty during 2013, as indicated by a rising Net Promoter ScoreSM (NPS®). But Bain...

Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real benefits of knowing consumers’...

Innovation

In the last few years, the use of a single concept has been massively increasing in the business world. A concept that includes all industries and is present in many statements of...

Innovation

It has been debated by many that branding has no importance in business-to-business marketing because b2b companies focus on making their product portfolio more reliable, fastened and...

Fully understanding the meaning of engagement and its application in the Customer Service Area is one of the main building blocks that motivates our entire team toward the development of...