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As a global leader in delivering customer experiences solutions to transform customer journey, Wavetec provides a diverse portfolio of solutions from queue management systems, to digital signage, customer feedback systems, service area design and financial displays.
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[INFOGRAPHIC] CUSTOMER LOYALTY IN RETAIL BANKING
By Wavetec on February 26, 2014

  What it takes to make loyalty pay offIn some countries, banks made progress in earning customers’ loyalty during 2013, as indicated by a rising Net Promoter ScoreSM (NPS®). But Bain...

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The Service Area: from Boredom to Satisfaction
By Wavetec on February 4, 2014

 

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Best Timing for Getting Customer Feedback
By Wavetec on January 24, 2014

      Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook places the emphasis on costs rather than on the real benefits of knowing...

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Innovation

Innovation: the favorite word
By Wavetec on January 9, 2014

  In the last few years, the use of a single concept has been massively increasing in the business world. A concept that includes all industries and is present in many statements of...

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How B2B Marketing emotional connections build strong brands ?
By Wavetec on December 18, 2013

It has been debated by many that branding has no importance in business to business marketing because b2b companies focus towards making their product portfolio reliable, fastened and cost...

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Engagement – Choose your own adventure
By Wavetec on December 9, 2013

      To fully understand the meaning of engagement and its application in the Customer Service Area is one of the main building blocks that motivates our entire team towards the...

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Customer Service & Shop Experiences: Stories in the queue
By Wavetec on December 6, 2013

 

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WAITING LINE – A major point where impressive changes can be made
By Wavetec on November 28, 2013

Today, the major challenge companies’ face is of long queues and undefined waiting time causing frustration and anxiety. This problem is faced by not only the customers but also the agents,...

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How CSR promotes industries
By Wavetec on November 12, 2013

No longer is the term ‘Corporate Social Responsibility’ a peculiar term amongst businesses. Corporate social responsibility is about the amalgamation of social, economic and environmental...

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