Customer Experience Digital Banking Self-Service

Our Focus On series begins with an interview with our Director of the African Region, Zia Siddiqui. He is a longtime observer of banks, a committed queue management technologist, and by our...

Customer Experience Self-Service

In this blog: We discuss the disadvantages and challenges of a manual SIM card sales & registration process and explain how and why self service is the solution to the existing challenges.

Customer Experience Digital Banking Dashboards and Reporting

In this blog: - What Spectra offers - Why banks need analysis and reporting tools - A marriage of convenience or fate? Wavetec’s Spectra enterprise software is the crowning glory of our...

Customer Experience Second Wave Healthcare

In this blog: The lot of healthcare providers and front-line workers, Patient flow management solutions - pre-arrival, arrival and departure, and, Projected benefits, projected success.

Customer Experience Second Wave QR codes

In this blog: What is a QR code? What are the benefits of its use? How accessible is it? Its uses by purpose, age demographic and industry Its complementary nature with queue management...

Digital Signage Queue Management Customer Experience appointment

Negative racial connotations make for inauspicious beginnings, and so I believe we ought to proceed with a change of name. Facelift Fridays is what we shall call him, and suit him it will. ...

Queue Management Customer Experience appointment

Fool me twice, shame on me! Human beings are social creatures at our best, and it is proving difficult for governments to assure citizens that all of these measures are a continued...

Queue Management Customer Experience

The ongoing Covid-19 pandemic has truly transformed how businesses now operate, not only due to limits on occupancy but also due to the need for greater social distancing.

Queue Management Customer Experience

The Global retail E-commerce Market is set to cross 4.2 Trillion Dollars in 2020 and will continue to steadily grow over the next few years due to various factors such as simpler user...