In this blog we discuss how the traditional bank branch is going out of fashion and how bank branches can be better optimised to suit today's financial climate.
Continue ReadingIn this blog we discuss how the traditional bank branch is going out of fashion and how bank branches can be better optimised to suit today's financial climate.
Continue ReadingCustomer Experience Self Service Kiosk Sim Card
Telecom operators are in a full-blown battle to gain market share while facing rapidly declining margins. At the same time, customers in developing markets are warming up to technology;...
Continue ReadingCustomer Experience Self Service Kiosk Sim Card
The world we live in today is changing at a hectic pace. Whether you’re travelling for leisure or business, I’m sure most of us can agree that travel is just as much about the journey as...
Continue ReadingAs the convenience of the plastic card grows, hard cash is less appealing to consumers worldwide. Findings from the 2015 Diary of Consumer Payment Choice show that only 26% of consumers...
Continue Readingappointment Online Appointment Scheduling Software WhatsApp Queuing
In this blog, we will talk about how organizations can take benefit from online appointment and scheduling systems and manage walk-in customers with queuing solutions.
Continue ReadingQueue Management Visitor Management
This blog highlights the benefits of a lobby management system for an organization and its contribution to improving customer service.
Continue ReadingIn this blog: We take a look at how consumer sentiment has changed around cash automation and how the banking industry is adapting to accommodate more customers via various channels.
Continue ReadingCustomer Experience Customer Experience Solutions
This blog highlights the significance of a customer journey management solution which includes data collection through customer feedback, and online appointments, and how it contributed to...
Continue ReadingIn 2020, approximately 50% of the adults in the U.K. reported being highly dissatisfied at airports because of long queues. It wouldn't be wrong if I say, the whole airport experience is...
Continue ReadingWavetec is a multinational technology company which is driven by innovation and customer care. Over the years, Wavetec has established two main business units that continues to drive its growth, each with an independent R&D, Software Development and Manufacturing Teams.
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