Customer Experience Self-Service

In this blog: How McDonald's pioneered the self service movement in the QSR industry and how other industries can learn from their example.

Customer Experience Self Service Kiosk Sim Card

Telecom operators are in a full-blown battle to gain market share while facing rapidly declining margins. At the same time, customers in developing markets are warming up to technology;...

Customer Experience Self Service Kiosk Sim Card

The world we live in today is changing at a hectic pace. Whether you’re travelling for leisure or business, I’m sure most of us can agree that travel is just as much about the journey as...

Customer Experience Customer Experience Solutions

This blog highlights the significance of a customer journey management solution which includes data collection through customer feedback, and online appointments, and how it contributed to...

Customer Experience WhatsApp Queuing Banking WhatsApp Appointments

Fostering personal communication helps us connect better in our everyday lives. You feel more associated and valued when you have a private conversation. How about businesses develop a...

Customer Experience Holiday season Self-Service

In This Blog What is BOPIS? What does BOPIS help with? How can you make the most of your BOPIS system?

Customer Experience Holiday season WhatsApp Queuing

In This Blog What is foot traffic and how can you attract it? What are the consequences of unmanaged foot traffic for the retail industry? How can you manage traffic to your stores?

Customer Experience Holiday season WhatsApp Queuing

In This Blog What does holiday shopping look like post-Covid19? How can you best manage retail crowds? Other retail solutions for the holiday season This holiday season, there is an...

Queue Management Customer Experience Digital Queuing

What is Queue Management? Queue management is the management of your customer's waiting experience, to ultimately improve business. Queue management can also be referred to as customer...